Holiday Shipping Updates

 *Our customer care team is experiencing a surge in customer requests.  Please know that all customer requests will be addressed. We are doing our best to zero out inquiries daily.  Please expect delays.  Thank you.*

 

Shipping

  • US Orders: We are currently seeing delays with USPS in some regions. We recommend that you allow extra delivery time for any Holiday orders to arrive by Dec 25th. 
  • EU Orders: Shipping may have extended delays on package delivery due to the recent COVID-19 travel & shipment restrictions.

  • Shipping to Canada, and Australia should expect delays

  • Expect long delays if you wish to ship to China, Hong Kong, other countries listed here

 

MY TRACKING STILL SAY PRE-SHIPMENT, WHEN WILL IT SHIP?

This is an issue with USPS skipping their origin scan to save time on shipping.  We have often seen the tracking information to update only when the package has reached the destination facility or once the order is delivered.  Due to the tracking update delays on USPS's end, we will not be re-shipping orders unless they are 20 days past the date of pre-shipment, when the order was shipped from our facility.

USPS has informed us that:

“Due to COVID and fewer commercial flights, USPS is using trucks and is incurring delays. Please let customers know that USPS is experiencing the effects of COVID. We have had to skip some scans.

 

We're constantly monitoring the situation and will make further changes if needed. Please know we are working hard to minimize any delays as much as possible, and doing everything we can to get orders delivered to you.  

If you have any questions, contact us via customerservice@dragqueenmerch.com.

Please stay safe.

❤️ 

All the best,

DragQueenMerch

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