Returns & Exchanges
RETURNS & EXCHANGES:
Please do NOT send back any items without contacting us first at firstname.lastname@example.org. Shipping costs will not be refunded even if applicable due to our terms & conditions without prior communication between both parties and consent to send something back to us is approved.
DragQueenMerch.com is dedicated to providing you with top quality apparel & merchandise; it is our mission, and we do not take this mission lightly.
We have a very dedicated inspection teams in our production facilities that look over every inch of our garments and other items for imperfections before its packaged. Occasionally a problem is overlooked or hidden and to err is human.
If an item is received that is incorrect please send us a photo of the item received via email to email@example.com with as much detail as possible, size received, size ordered, design order what was received, etc and we will reply back to you asap with how we will handle the situation. Do not send back the item without having a discussion with us first as return postage will not be reimbursed without prior approval.
You may return any item within 14 days of delivery for a full refund or exchange. Garments must be unused and unwashed. If exchanging due to ordering the wrong size we will ship out the exchange upon receiving the new item. In this case the customer is responsible for the return shipping costs and for domestic US orders dragqueenmerch will pay the shipping to ship you the replacement.
During the holiday season we are extending our return / exchange policy. Anything purchased in the month of December can be exchanged or returned per our policies through January 31.
For International orders the customer is responsible for all shipping costs for returns and replacement orders if the exchange is due to no fault of dragqueenmerch.com so please be careful with your sizing and refer to the sizing charts before placing any orders.
In the event an international order is refused due to customs / tax charges and sent back to us and a refund is requested dragqueenmerch.com will consider this request on a case by case basis and if a refund is approved there will be a charge ranging from $13 to $20 depending on the item and shipping costs incurred by dragqueenmerch.com which will be deducted from the refund.
Please return to the following address;
Merch Stores, LLC
20 Broad St, Suite 1801
New York, NY 10005
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days.
Thank you for your understanding of our returns & exchanges terms & conditions.
Drag Queen Merch Customer Service