Returns & Exchanges


Please do NOT send back any items without contacting us first at customerservice@dragqueenmerch.com. Shipping costs will not be refunded without prior communication and return request approval.

DragQueenMerch.com is dedicated to providing you with top quality apparel & merchandise. Our dedicated inspection teams in our production facilities look over every inch of our garments and other items for imperfections before its packaged.

Received Incorrect or Defective Item
Please send a photo of the item received via email to customerservice@dragqueenmerch.com with details of the issue, size received, size ordered, product name, etc and we will respond with a return authorization # and next steps to complete. Do not send back the item without a return authorization #.

30-Day Returns & Exchanges
You may return unworn and unwashed items within 30 days of delivery for a refund or exchange. For exchanges, contact us with the size/style you would like to exchange, and we will ship the exchange upon receiving the return items. Customer is responsible for the return shipping costs and for domestic US orders and DragQueenMerch will cover the shipping to send you the exchange order.

Holiday Returns
During the holiday season we are extending our return / exchange policy. Anything purchased in the month of December can be exchanged or returned per our policies through January 31.

International Orders
For International orders the customer is responsible for all shipping costs for returns and replacement orders if the exchange is due to no fault of dragqueenmerch.com so please be careful with your sizing and refer to the sizing charts before placing any orders.

Send returns to:
Merchstores, LLC
20 Broad St, Suite 222
New York, NY 10005

Refunds will be processed when return items are received, and will reflect back to your original method of payment within 5-7 business days. 

Drag Queen Merch Customer Service 

Email: customerservice@dragqueenmerch.com

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