FAQs & Information

SHIPPING INFORMATION

Simple Shipping

We simplified shipping of your favorite items to bring quality and value all around the world. Even with the rise of shipping costs, we're making it easy for you to secure the goods by offering Free Worldwide Shipping and lowering shipping costs up to 30%. Orders process and ship within 3-5 business days unless noted as specialty items (10-14 days), and our DQM Guarantee backs each order so you can shop worry-free.

SWIFT PRODUCTION, FASTER SHIPPING: We're continuing to partner with new production facilities to build quality products quickly and efficiently, and provide faster shipping solutions. New quick ship items will now be noted on their product pages.

Free Shipping for US, UK, and Canada orders over $70.

FREE WORLDWIDE SHIPPING AVAILABLE for orders over $125


*Fees on chart are estimated, and may adjust slightly based on product categories or currency conversions.

Holiday Deadlines

Please refer to the Holiday Deadline date noted on each product page for the last day of shipping to allow enough processing and delivery in time for Christmas within the U.S. and International destinations. Christmas delivery is not guaranteed depending on carrier schedules.

Shipping DestinationEstimated Delivery
United States2 - 8 Business Days
United Kingdom2 - 8 Business Days
Canada5 - 9 Business Days
France, Germanyup to 14 Business Days
Australia, Europe14 - 21 Business Days
International (Rest of World)             up to 21 Business Days

*Delivery times are estimated based on average shipping times, excluding specialty items and global holidays.

FAQs

Items are produced on demand when your order is placed. You may cancel your order within 4 hours after you placed it before it processes for production. To cancel an order, please contact Customer Service immediately at customerservice@dragqueenmerch.com and we will process your request to update your order.

We ship with various carriers depending on your country's shipping destiation, and tracking updates can vary. Typically if there is no tracking activity after 72 hours, you may contact Customer Service. For orders to the U.S. packages are shipped via DHL Global in partnership with USPS. 

If your tracking number starts with "LY" please first check tracking on USPS here and input your tracking number. If it says "Label created not yet in system" for more than 6 days since your order, please contact our Customer Service team. 

Contact Customer Service within 4 hours of placing your order, and provide your order # (ex: DQM106123S) and the full name and email used to place your order, including the correct shipping information, and our team will do our best to update your order. 

We ship with various carriers (USPS, DHL, UPS, etc), but tracking updates may be delayed. Typically if there if the order does not include spcialty items, and no tracking activity after 72 hours, you may contact Customer Service.

Please Note:

  • Some items may ship separately from one of multiple warehouses locations.
  • Most orders are processed and shipped out in 2–5 business days, excluding spceialty items. Delivery times may vary based on the item and destination, . 
  • Items are produced at time of order, and may be cancelled within 4 hours of placing the order by contacting Customer Service. Once an order is in process, we are unable to cancel the order. 
  • Tracking is available based on items purchased and destin.
  • For international orders, Delivered Duties Paid (DDP) is not included in the final amount of your order. DragQueenMerch has no control of any country specific tariffs or duties imposed on your order by your respective government. Please check with your local policies for more information.
  • DRAGQUEENMERCH IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES // If your package arrives damaged, you must contact our Customer Care team within 24 hours of receiving your order.

    ORDER INFORMATION ACCURACY // Please confirm your address and all information and quantity before submitting your order at checkout to avoid re-ship and fees.

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Shipping Real Talk

CUSTOMERS SHARE SHIPPING FEEDBACK

Azura I. , Victoria BC, Canada - Juno Birch Alien Groceries T-Shirt

Love this shirt! The quality of the print feels great and the shipping was quite fast considering it came to Canada!